Overview
Join a dynamic and innovative team as the Head of Professional Services, where you will play a pivotal role in transforming the customer implementation journey for cutting-edge accounting solutions. This position offers the opportunity to shape scalable delivery frameworks and lead a talented team, ensuring clients achieve measurable outcomes swiftly. Embrace a collaborative and flexible work environment that values creativity and strategic thinking, while contributing to a mission that empowers businesses to streamline their financial workflows.
Responsibilities
- Lead the Professional Services function, developing and managing people, processes, and performance metrics.
- Design and implement repeatable onboarding and implementation frameworks to enhance customer experience.
- Oversee customer projects, ensuring timely and budget-conscious delivery while maintaining high satisfaction levels.
- Collaborate with Sales, Product, and Customer Success teams to facilitate seamless transitions and effective feedback loops.
- Establish and monitor systems and KPIs for utilization, time-to-value, and operational margins.
- Continuously refine delivery processes to enhance scalability and efficiency.
Qualifications
- Must-Have:
- CPA or a strong accounting background with comprehensive knowledge of finance workflows and accounting tools.
- 10+ years of experience, including 3–5 years in a leadership role within Professional Services or Implementation at a B2B SaaS company.
- A proven track record of building structured processes and scalable frameworks.
- Ability to balance customer outcomes with automation and efficiency to drive significant impact.
- Strong communication skills with the ability to build trust with CFOs, Controllers, and accounting teams.
- Data-driven mindset, utilizing metrics to enhance delivery and team performance.
- U.S. citizenship or authorization to work in the United States.
- Nice-to-Have:
- Experience with ERP systems such as SAP or NetSuite.
- Familiarity with acquisition integration, revenue recognition, or ASC-742 standards.
